Refund Policy

Last updated: July 2026

At Delyqon, customer satisfaction and clear refund terms are important to us.

Cancellation Window

Customers may request a full refund before Delyqon sends the “Research Started” notice to the email address provided with the order.

Delyqon will not begin research earlier than two hours after receiving both payment and a completed research brief.

When Research Begins

Research is considered to have started when Delyqon sends the “Research Started” notice to the email address provided with the order. The date and time of that email serve as the official record of when customized research begins.

After Research Begins

After the “Research Started” notice has been sent, refunds are generally not available because the purchased service involves customized manual research, public-source evidence review, and analysis.

Refund Exceptions

A full or partial refund may be considered in the following situations:

- Duplicate payment

- Delyqon is unable to deliver the purchased service

- Material failure to provide the service described at the time of purchase

- A refund is required by applicable law or the payment provider’s rules

How to Request a Refund

Refund requests must be sent to support@delyqon.com and should include the customer name, order email address, and order or transaction reference.

Payment Provider Rules

Refunds processed through Paddle or PayPal may also be subject to the applicable payment provider’s policies, procedures, and final decision.

Contact

support@delyqon.com